Safety | Cabalot

Licensed Drivers

Every driver on Cabalot holds a valid Hackney Carriage or Private Hire licence issued by their local council. This means they've passed rigorous tests and background checks before getting behind the wheel.

DBS Background Checks

All drivers undergo enhanced DBS (Disclosure and Barring Service) checks. This comprehensive screening ensures you're travelling with someone who has been thoroughly vetted.

Vehicle Inspections

Licensed taxis undergo regular council inspections to ensure they meet strict safety standards.

Full Insurance

Every licensed taxi carries comprehensive insurance that covers passengers. You're protected from the moment you step in until you reach your destination.

Safety Features in the App

Driver Verification

Before your driver arrives, you'll see their name, photo, and vehicle registration. Verify it's the right person before you get in.

Real-Time Tracking

Follow your journey on the map in real-time. The app shows your exact route so you always know where you're going.

Trip History

Every journey is logged with driver details, route taken, and timestamps. Access your complete trip history anytime in the app.

In-App Support

Need help during or after a journey? Our support team is available directly through the app to assist with any concerns.

Why Licensed Drivers Matter

Not all ride-hailing apps require drivers to hold a taxi licence. With Cabalot, every driver has been through the full licensing process, which includes:

✓ Enhanced DBS criminal background check
✓ Medical fitness assessment
✓ Knowledge test of local area
✓ Driving standards assessment
✓ Safeguarding and disability awareness training
✓ Regular licence renewals and re-checks

You can travel in confidence, knowing your driver is a trained, vetted professional.

VERIFIED

John Smith Hackney Carriage Driver Badge #HC12345

✓ DBS Checked ✓ Licensed ✓ Insured

Accessible for Everyone

All black cabs in Liverpool are wheelchair accessible. Here's what you can expect:

Wheelchair Accessible

Every black cab has a built-in ramp and securement points for wheelchair users. No need to transfer, travel in comfort in your own chair.

Assistance Dogs

Guide dogs and assistance animals are always welcome. Drivers are trained to accommodate assistance animals.

Extra Space

Spacious interiors with room for luggage, shopping, or mobility equipment. Travel comfortably with everything you need.

Safety FAQs

How do I know my driver is who they say they are?

The app shows your driver's photo, name, and vehicle details before they arrive. Always check these match before getting in. Drivers also display their licence badge in the vehicle.

What if I feel unsafe during a journey?

If you have a concern, ask the driver to stop in a safe, public place. You can also contact our support team directly through the app for assistance.

Are drivers trained in first aid?

While not all drivers are first aid trained, many have completed safeguarding courses as part of their licensing. All drivers can call emergency services if needed.

How do I report a safety concern?

After your trip, you can rate your driver and leave feedback. For safety concerns, contact us directly through the app or email contact@cabalot.co.uk. We take all reports seriously.

Safe Journeys, Every Time