Every black cab in Liverpool is wheelchair accessible. Our drivers are trained to assist passengers with disabilities. No special requests needed, just book and go!
Unlike other ride-hailing apps where accessible vehicles are limited, every single black cab on Cabalot can accommodate wheelchair users. You don't need to request a special vehicle or wait longer, every cab that arrives is ready for you.
Every black cab has a built-in ramp for wheelchair access. Your driver will assist with setting it up and securing your wheelchair safely inside.
Purpose-built wheelchair restraints keep you safe and secure throughout your journey. Travel in your own chair without needing to transfer.
Black cabs are designed with generous interior space. Room for wheelchairs, mobility scooters, walking frames, and other mobility equipment.
Wide-opening doors and low step heights make getting in and out easier for passengers with limited mobility, including elderly passengers.
Guide dogs, hearing dogs, and all registered assistance animals are welcome in every Cabalot cab.
If any driver refuses to take your assistance animal, please report it to us immediately. This is a legal requirement, and we take it seriously.
Our drivers are trained to assist passengers with a range of needs.
Drivers will meet you at your pickup point, help you to the vehicle, and assist you at your destination. Just let them know when booking or when they arrive.
Communication through the app means less reliance on verbal communication. Your pickup and destination are shown to the driver on their screen.
Companions and carers can travel with you. Black cabs seat up to five passengers, so there's room for support when you need it.
Walking frames, crutches, and folding mobility scooters can all be accommodated. Drivers will help load and unload your equipment.
All licensed taxi drivers in Liverpool complete disability awareness training as part of their licensing. This covers:
No. Every black cab on Cabalot is wheelchair accessible. Just book as normal and your cab will arrive ready to accommodate you.
Absolutely not. You pay the same metered fare as any other passenger. It's illegal to charge extra for wheelchair accessibility.
Yes. Black cabs are designed so you can travel safely in your wheelchair. The driver will secure it using the built-in restraints.
This is a criminal offence and should be reported. Contact us immediately through the app with the trip details. We will investigate and take action.
Folding mobility scooters can usually be accommodated. For larger scooters, please check with the driver when they arrive. Space may vary between different cab models.
Our drivers are trained to assist and happy to help, speak to them when they arrive, and they will accommodate your needs.
We take accessibility seriously. If you've experienced any problems, please let us know and we will take action.
Report an IssueDownload Cabalot and experience truly accessible transport.