How Cabalot Works

Getting a licensed taxi has never been easier. Here's everything you need to know about riding with Cabalot.

1

Download the App

Get the Cabalot app free from the App Store or Google Play. Create your account in under a minute with just your phone number.

2

Set Your Destination

Enter where you want to go. Our app shows you the estimated fare upfront. No surprise fees, no surge pricing, ever.

3

Get Matched Instantly

We connect you with a nearby licensed taxi driver. Track their arrival in real-time and get notified when they're outside.

4

Enjoy Your Ride

Sit back and relax in a licensed, insured taxi. Your driver knows the way, and you can follow along on the map if you like.

5

Pay Your Way

Pay with cash or card directly to your driver, or use the app for contactless card payment. The choice is always yours.

6

Rate Your Experience

After your trip, rate your driver and leave feedback. Your ratings help us maintain the highest standards.

Why Riders Love Cabalot

100% Licensed Drivers

Every Cabalot driver holds a valid hackney carriage or private hire licence. No exceptions.

No Surge Pricing

The fare you see is the fare you pay. No multipliers when it's busy, rainy, or on holidays.

Real-Time Tracking

Watch your taxi approach on the map. Track your journey while in the cab for extra peace of mind.

DBS Checked

All drivers are DBS checked for your safety. Travel with confidence, day or night.

Frequently Asked Questions

How do I pay for my ride?

You can pay with cash or on the in-taxi card terminal directly to your driver. Or add a card to the app for contactless payment. Both options are always available, you choose at the start of each trip.

How is the fare calculated?

Fares are calculated based on distance and time, using standard local taxi rates. You'll see an estimate before you book, and the final fare is displayed on your driver's meter.

How do I know my driver is licensed?

We verify every driver's licence before they can accept rides. You'll see their name, photo, vehicle details, and licence information in the app before they arrive.

Is there surge pricing?

Never. Unlike other apps, we don't increase prices when it's busy, raining, or on holidays. You pay standard meter rates every time.

Can I track my taxi?

Yes! Once matched, you can watch your driver approach in real-time on the map. You'll also get a notification when they arrive.

How do I cancel a ride?

You can cancel your ride at any time before the driver arrives. Simply tap the ride details and select cancel. No fees if you cancel before pickup.

Ready to Ride?

Download Cabalot and book your first taxi in minutes.