We're Here to Help

Download the Cabalot Driver app from the App Store or Google Play. Sign up with your phone number and upload photos of your Hackney Carriage driver badge, vehicle plate, and a selfie. We'll verify your credentials and activate your account, usually within 24-48 hours.

You'll need:

• Valid Hackney Carriage driver badge
• Photo of your vehicle's licence plate
• Licensed vehicle with valid plate
• UK bank account for payouts (if accepting in-app payments)

Most accounts are verified within 24-48 hours. If we need additional information, we'll contact you via the app or by phone.

Cabalot costs £29.99 per month. There's no commission on cash or card terminal payments, you keep 100%. For in-app payments, we take 5% to cover payment processing and platform costs.

In-app payments are processed through Stripe Connect. Your earnings are automatically deposited to your linked bank account. You can track all your earnings in the app.

Yes! Unlike other apps, Cabalot allows you to accept cash, your own card terminal, or in-app payments. You choose what works for you. Cash and card terminal payments are 100% yours, we don't take any commission.

You can manage your subscription from the Account page in the app. Tap "Manage Subscription" to update your payment method or cancel at any time.

Try these steps:

1. Check your internet connection (try switching between WiFi and mobile data)
2. Make sure location services are enabled for the Cabalot app
3. Force close the app and reopen it
4. If the problem persists, try uninstalling and reinstalling the app, or get in touch with our support team.

Make sure you:

• Have toggled "Online" in the app
• Have a strong internet connection
• Have location services enabled
• Are in an area where riders are requesting taxis

Job availability varies by time of day and location. If you've checked all the above and still aren't receiving jobs, please contact support.

Cabalot uses your phone's default maps app for navigation. Make sure you have Google Maps (Android) or Apple Maps (iOS) installed and updated. You can also use other navigation apps like Waze if preferred.

Go to Account > Edit Profile in the app to update your vehicle details. If you've changed vehicles, you'll need to upload a photo of your new vehicle plate for verification.

Once you've renewed your Hackney Carriage badge, upload a photo of the new badge from Account > Edit Profile in the app. We'll verify it and update your account.

You can request account deletion from the Account page in the app by tapping "Delete Account", or by contacting our support team. Please note that any pending earnings will be paid out before the account is closed.